TERMS AND CONDITIONS OF USE

1. WHO WE ARE

The ai-soft.ro website is operated by LAVALI ONLINE SHOP SRL, trading as AI Soft, with its registered office at Strada Oituz nr. 80, Popești-Leordeni, Ilfov County, Romania, registered with the Trade Register under no. J2023006383236, tax identification number (CUI) 48870445, special VAT code for intra-Community transactions RO53037027.

Contact: contact@ai-soft.ro, phone +40 762 777 111.

2. WHAT WE OFFER

Through ai-soft.ro we offer:

• a) presentation websites on a monthly subscription;
• b) web hosting and domain registration;
• c) fixed-price services (for example installations, configurations, integrations, GDPR compliance);
• d) custom software projects (websites, online shops, platforms, applications, integrations);
• e) maintenance and technical support.

The full terms of each service are set out in the agreement concluded for that service. If these terms differ from the agreement, the agreement prevails.

3. WHO WE WORK WITH

Our services are contracted by companies and other entities with a tax identification number (for example limited companies and sole traders), from Romania or from other European Union member states. We do not conclude agreements with private individuals who have no tax identification number.

4. CLIENT ACCOUNT

4.1. To order a service, you create an account on ai-soft.ro, with an email and password or with your Google account. Creating an account does not involve signing any agreement or making any payment.

4.2. Romanian company details are retrieved automatically from the public ANAF database, based on the tax identification number; for companies from other EU states, the VAT number is checked in the VIES system. The account is activated after our verification.

4.3. You are responsible for keeping your access details confidential and for all activity in your account. If you forget your password, you can reset it through a link sent by email, valid for 60 minutes.

5. ORDERS AND AGREEMENTS

5.1. The subscription presentation website is ordered from the client account, through "I want a new website", and is concluded through a separate agreement for each website. Design proposals are prepared before any payment, and the website is published after the first month is paid.

5.2. All other services are concluded through a framework agreement, accepted once, to which each order is added through an order annex.

5.3. Fixed-price services (hosting, domains, services with a displayed price) are ordered directly from the shop on the website.

5.4. For custom projects, you send a request from the client account and we reply with a quote (specifications, price, payment stages, deadline and validity). Accepting the quote from the client account constitutes acceptance of the order annex.

5.5. Agreements and annexes are accepted electronically, from the client account. The date, time and IP address of acceptance are recorded as proof.

6. PRICES AND PAYMENT

6.1. Displayed prices are total prices. LAVALI ONLINE SHOP SRL is currently not registered for VAT. If it becomes VAT-registered, the total price paid by the client for ongoing services remains unchanged, VAT being included in it. For companies from other EU states with a valid VAT number, the reverse charge mechanism applies.

6.2. A pro forma invoice is issued for each payment. For renewable services, the pro forma invoice is issued 10 days before the due date.

6.3. Payment can be made by bank card, through the NETOPIA Payments processor, or by bank transfer. Card details are entered directly on the processor's secure page and never reach us.

6.4. After the payment is confirmed, the tax invoice is issued.

6.5. For custom projects, payment is made in stages, according to the accepted quote.

7. SUSPENSION, REACTIVATION AND TERMINATION

7.1. If a renewable service is not paid by the due date, it is suspended from the following day, according to the agreement.

7.2. A suspended service can be reactivated within the periods set out in the agreement.

7.3. There is no minimum subscription period. A renewable service can be stopped at any time, by not paying the next period or from the client account. Amounts paid for the current period are not refunded.

8. INTELLECTUAL PROPERTY

8.1. The content of the ai-soft.ro website (texts, design, code, logo, graphics) belongs to LAVALI ONLINE SHOP SRL and may not be copied or used without our written consent.

8.2. The rights to the websites and projects built for clients are set out in each agreement. For subscription websites, the website and the domain become the client's property when the total paid for additional services and for the takeover reaches the threshold set out in the agreement.

9. AI SOFT POINTS

For the hours worked on their projects, clients receive AI Soft Points, according to the rules published on the AI Soft Points page. The points are a loyalty tool, are not money or a financial instrument and cannot be converted into money.

10. PROVIDERS AND PARTNERS

To run our services we work with specialised providers, including: Romarg (hosting and domain registration, as a reseller partner), Oblio (invoicing), NETOPIA Payments (card payments), Google (sign-in with a Google account). The full list and the purpose of each are set out in the Privacy Policy.

11. LIABILITY

We use all reasonable efforts to keep the ai-soft.ro website and our services running continuously, but we are not liable for interruptions caused by third parties (internet providers, domain registries, payment processors, cyber attacks), by announced maintenance or by force majeure. Liability for contracted services is set out in the agreement.

12. PROHIBITED USE

It is prohibited to use the website or our services for illegal activities, for sending unsolicited messages (spam), for attempts at unauthorised access or for any activity that affects the security or operation of the servers.

13. PERSONAL DATA AND COOKIES

How we process personal data and use cookies is described in the Privacy Policy.

14. CHANGES TO THESE TERMS

We may update these terms. The version in force is the one published on this page, with the date of the last update. For clients with an agreement, contractual changes are communicated by email, according to the agreement.

15. GOVERNING LAW AND DISPUTES

These terms are governed by Romanian law. Any disputes are settled amicably or, failing that, by the competent courts in Romania, at our registered office.

These terms are made available in Romanian and English. In case of any inconsistency, the Romanian version prevails.